A day off…. sort of

April 5, 2010 2:48 pm

For whatever reason, today is a Lab holiday. So, what did I get to spend the day doing on my day off? Waiting around at the DMV of course. Trying to finally get the title change done for my car I went and waited for 2 hours. 2 hours so that I could hand the form to a person who looked at it, printed out something, stapled it together and said, “Your new title will be mailed to you.” Awesome. Well, at least they didn’t tell me I had to get some other random form signed.

I did manage to get some additional problems taken care of during that time though. Remember how I thought I had actually won when I called AT&T to complain about raising the price of our DSL? and then ended up with phone service which magically would lower our overall monthly bill? Well apparently the CSR I spoke to was ‘mistaken’ when she told me there was no activation fees. We got our first new bill last week which had an awesome $40 activation fee. Also, got a bill for our previous account which said “Final Bill”, but wasn’t pro-rating the DSL price for the partial month. So, based on the bills I had in hand, we were getting double-charged for the DSL service for 2 weeks.

So I called the customer support number listed on my bill. After waiting on hold the person I talked to asked me what state I was in and then said she’d have to transfer me to some other department that has access to California accounts. [Really? well, why don’t you list this magic other office on my California bill?]

Then I get to wait on hold for another 10 minutes. This person answers and says she’ll have to transfer me to the department that handles California Billing. [COME ON!]

Then I get to wait on hold again! So when Brandon picks up I ask what number this office is so I can avoid getting transferred in the future. He says he’s just at the regular nationwide customer service center at the number I originally called and has no idea why I was transferred twice. [Holy Crap AT&T! Get your act together!]

Brandon tells me that the CSR who made my accounts changes shouldn’t have told me there’d be no activation fee, but agrees to reverse the charge. He then tells me that the other bill I received that said “Final Bill” was really an “Initial Final Bill” and that I’d received a “Final Final Bill” with the pro-rated charge on it. And that even though the bill says my automatic payment will be debited on April 12, that it actually won’t. So we’ll see how that goes.

Then I got to call our insurance agent to change the policy to reflect the new title information. But Amica is quite good and I didn’t wait on hold and our agent had it taken care of very quickly.

So that’s been my day.

Jess got to go to U.S. Bank to try and determine why she keeps getting charged monthly fees for a free checking account. However, neither the people here nor the people at the branch that ‘owns’ her account in Utah had ever seen these charges or knew why she was getting them. So, how do you solve such a problem? Close the account and open a new one at the branch here in CA! Which will supposedly solve the problem.

Wooo. Fun times all around.

Easter!

April 4, 2010 1:56 pm

We, of course, colored eggs during Conference on Saturday:
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And the Easter Bunny visited before the first session of Conference, and snuck in between sessions to hide the real eggs. Jess had fun finding the hidden candy.

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Jess couldn’t find the last egg or piece of candy…
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Then it was time to find baskets, which were more rigorously hidden. I found mine in a box:
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Jess found hers on the shelf in the closet:
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Looooong, tiiiiiiring day.

March 28, 2010 6:40 pm

We started off Saturday by going to the Primary Easter Egg Hunt at the ward building. Mostly, we hung around and watched, and then helped point out ones the kids couldn’t find. After that, we stayed because Kyle had signed us up to help clean the church. This is where the day started to get long and tiring (and I’ll admit that since I’d cleaned the apartment on Friday, I was tired of cleaning before we even started). We cleaned for about an hour and a half and then came home for some much-needed lunch. When we did, we discovered that Kyle had a voicemail from the furniture store: our nightstands were in! Huzzay! (Okay, I just looked, and it seems that we never blogged about our nightstands. But we spent an epic trip at a furniture store in mid-Feb. picking out nightstands, trying to find ones we liked that would match our bed. But we were told they would take 6 weeks to arrive, so here we are.)

All we had to do now was find a truck to transport the furniture in, right? (We had opted out of having it delivered, as the store is in San Leandro, half an hour away and that tends to make delivery ridiculously expensive.) We’d planned on just going to Home Depot and renting a truck ($20 for 75 minutes) like we’d done previously, no big deal. So we told the store we’d be down, though it may take a couple hours (just to be safe), had some lunch, and took off for Home Depot. It was then 1:00 p.m. My only explanation for what ensued is that the weather out here is starting to get really nice, and everybody and their dog wants to take advantage of that (and for a lot of people, that means doing outdoorsy projects that require big trucks? I dunno). Home Depot’s truck is unavailable until Wednesday or Thursday. Lowe’s does the same deal, but their truck was being used for a delivery (and no, they don’t know when it’ll be back or even where it’s being taken to. (Really? No managers keeping track of that? That seems odd, especially when they could be making additional money by renting the truck out, but whatever.) And no, they couldn’t take our name or call us (of course, a store that doesn’t keep track of their own property or personnel wouldn’t do anything as service-oriented or sophisticated as a reservation), but we could call them back later and see if the truck was back. So we came back home. FAIL.

Kyle then started to look around online and make phone calls, and the results were extremely frustrating. Most moving companies will rent you a truck a day at a time, for something like $50 plus mileage. U-Haul will rent a truck or a van for $20 (I think) plus mileage, which would have made it around $60. The HD and Lowe’s in Dublin had both rented out their trucks. The Lowe’s in Pleasanton had rented out its truck, but the HD there had its truck available. So we hurried over. Of course, in the ten minutes it took us to get there, somebody else had showed up and rented it. By this point, it was a little after 3:00, and Kyle knew that the truck from Pleasanton’s Lowe’s was due back at 3:45, so we decided to camp out there and wait for it to come back. By 4:15, we were sitting on the floor in front of the Customer Service desk (out of the way) and all the employees at that desk knew what we were waiting for. (They were pretty nice about it.) We were still just worried that we would miss it and it would get rented out to somebody else while we weren’t looking. Finally, at 4:30, the guy returned the truck and we got on our way. It only took 3.5 very frustrating hours.

I guess the good part is that Kyle was so tired by this point that he couldn’t get all worked up about having to maneuver the big truck on the highway. He handled it much more calmly than last time. 😀 Anyway, we got the nightstands and brought them home. Of course, we got stuck in the evening highway traffic we’d been hoping to avoid by doing all this in the early afternoon, but whatever. We were glad just to get back home again. And now, pictures!

So, here they are, all wrapped up. Well, mostly wrapped up.

IMGP1465aAnd now, unwrapped (I’m just wiping out one of the drawers):IMGP1472aAren’t they pretty? I love the color. They match the bed really well (it’s not perfect, but it’s dang close) and I have always enjoyed wood with reddish hues. So warm and comforting. So then we got to put them back in the bedroom and load them up, which was great. I like to have a lot of stuff within reach of my bed (y’know, in case I need it (yes, it’s the pack-rat tendency!)), so I’ve just had a huge pile of stuff on my side of the bed. It’s all sensible stuff, though–water, music, books, scriptures, drugs, etc. Anyway, here are my and then Kyle’s nightstands all loaded up. (‘Cuz I know you care!)

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I don’t know if you noticed, but the floor lamp is on Kyle’s side of the bed. Since that’s the only light in the room, we’re both very excited for me to finally have a place for a lamp, given my tendency to stay up reading. Yay! And lastly, the overall effect:IMGP1477a

I swear, it’s starting to look like a real bedroom in there! Y’know, for grownups!

Yah, definitely stolen

March 26, 2010 7:45 pm

This evening I was cleaning raw chicken so we could bag it and freeze it. When I was done I went to throw away the remnants and to my surprise found a suspiciously new-looking laptop, slightly busted up and sitting in the dumpster on top of everything else:

The protective plastic on the top of the lid was still adhered, and it has fairly decent specs with a “Windows 7” sticker. It doesn’t look worn, just busted. The little pink sticker on it has the date 3-21-10, the words “Best Buy”, and the number 134 (the enhanced image of the sticker is on the left):

It just so happens that the closest Best Buy, in Dublin, is store number 134. Seems to me that someone stole a display model laptop, managed to bust it up, and decided to throw it out (which is illegal in and of itself due to the e-recycling laws). The thief destroyed the screen, but was apparently not smart enough to take out the RAM, or hard drive, or DVD drive, or battery and try to sell them.

I called the police department and reported it. They were supposed to be sending an officer by to pick it up sometime this evening, but it’s 10:00 now and I don’t think they’re coming (** Update: The officer came by and picked it up, and it was the same officer Jess did a ride-along with for her training. **). It looks like this model is currently retailing for about $500. Jess won’t let me mess with it anymore (after looking to see if the RAM and hard drive were there), but maybe the person was also stupid enough to take some pictures of themselves with the integrated webcam before breaking it.

[shudder]

March 25, 2010 2:10 pm

I hate getting out and unfolding a blanket and getting all snuggled into it, only to find a HUGE spider on the floor. ‘Cuz you know it came from the blanket. Not only do you have to kill the spider, you have to shake out the entire blanket for several minutes before you can be sure there aren’t any more in there. Blergh.

Also, I’m never doing a Google image search for “spider” again. I just wanted a cute cartoony spider to put down here. Now there are horrible spider bite pics in my head! And even worse spiders than the one I killed (which was really quite large and nasty looking). Bad idea.