I recently started reading a series published by BenBella. I discovered that the third book in the series (Lady of Mercy by Michelle Sagara West) was missing thirty pages! I was confused by the jump in narrative until I noticed the page numbers. So, that was pretty weird. I emailed the publisher, though, explaining the situation and got an email back the next business day apologizing and asking where a new copy could be sent. I got my new book in the mail today, so I'm pretty pleased with how this turned out. I wasn't sure I would actually get a response at all from them, but I got a very prompt one and a replacement. Very nice.